Working with Recruiters

[Ryan Hanau]

Hello,

I'm curious about the best approach when working with usability testing
recruiters. I was wondering if it is ok to source your recruit from more
than one recruiter at the same time. If so, what happens if you receive
more recruits than are needed? Are you obligated to pay for the "extra"
recruits.

Thank you,
Ryan
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[Dana Chisnell]

Post by Ryan Hanau
Hello,
I'm curious about the best approach when working with usability testing
recruiters. I was wondering if it is ok to source your recruit from more
than one recruiter at the same time. If so, what happens if you receive
more recruits than are needed? Are you obligated to pay for the "extra"
recruits.
Thank you,
Ryan

Hi Ryan,

Speaking as someone whose company does recruiting as well as user research,
my advice for you would be Proceed with caution.

You can have more than one entity recruiting for the same study at the same
time, but it needs coordination.

There are any number of ways to deal with the potential issues. For example,
you could split up the schedule to ensure that you don't end up with overage,
giving certain days or times to each agency. Or you could just glory in
whatever overage might happen and run multiple participants at the same time.

Another thing to consider is that you might get uneven *quality* of
participants; you'll have to make sure that the agencies are telling
participants the same things about the study and choosing participants in the
same ways.

Terms and conditions for my company state that we charge for every
participant who shows up and is qualified. ("Qualified" also means that the
researcher has reviewed and approved the participant characteristics and
schedule.)

Good luck,
Dana
:: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: ::
::
Dana Chisnell
415.519.1148

dana AT usabilityworks DOT net

www.usabilityworks.net
http://usabilitytestinghowto.blogspot.com/
www.civicdesigning.org
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[Meghan Ede]

If you've hired someone to do the work, then you need to pay them. But why do you have multiple recruiters? It seems to me there are many potential problems.
Meghan

Post by Dana Chisnell

Post by Ryan Hanau
Hello,
I'm curious about the best approach when working with usability testing
recruiters. I was wondering if it is ok to source your recruit from more
than one recruiter at the same time. If so, what happens if you receive
more recruits than are needed? Are you obligated to pay for the "extra"
recruits.
Thank you,
Ryan

Hi Ryan,
Speaking as someone whose company does recruiting as well as user research,
my advice for you would be Proceed with caution.
You can have more than one entity recruiting for the same study at the same
time, but it needs coordination.
There are any number of ways to deal with the potential issues. For example,
you could split up the schedule to ensure that you don't end up with overage,
giving certain days or times to each agency. Or you could just glory in
whatever overage might happen and run multiple participants at the same time.
Another thing to consider is that you might get uneven *quality* of
participants; you'll have to make sure that the agencies are telling
participants the same things about the study and choosing participants in the
same ways.
Terms and conditions for my company state that we charge for every
participant who shows up and is qualified. ("Qualified" also means that the
researcher has reviewed and approved the participant characteristics and
schedule.)
Good luck,
Dana
Dana Chisnell
415.519.1148
dana AT usabilityworks DOT net
www.usabilityworks.net
http://usabilitytestinghowto.blogspot.com/
www.civicdesigning.org
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To change your subscription options, or to unsubscribe, visit http://baychi.org/mailman/listinfo/discussions

_______________________________________________
This is the BayCHI Discussions mailing list, ***@baychi.org
To change your subscription options, or to unsubscribe, visit http://baychi.org/mailman/listinfo/discussions

[Ryan Hanau]

Thanks Everyone!

I completely agee. Just wanted to gauge everyone's take on best practices.

Ryan

Post by Meghan Ede
If you've hired someone to do the work, then you need to pay them. But why
do you have multiple recruiters? It seems to me there are many potential
problems.
Meghan

Post by Dana Chisnell

Post by Ryan Hanau
Hello,
I'm curious about the best approach when working with usability testing
recruiters. I was wondering if it is ok to source your recruit from more
than one recruiter at the same time. If so, what happens if you receive
more recruits than are needed? Are you obligated to pay for the "extra"
recruits.
Thank you,
Ryan

Hi Ryan,
Speaking as someone whose company does recruiting as well as user

research,

Post by Dana Chisnell
my advice for you would be Proceed with caution.
You can have more than one entity recruiting for the same study at the

same

Post by Dana Chisnell
time, but it needs coordination.
There are any number of ways to deal with the potential issues. For

example,

Post by Dana Chisnell
you could split up the schedule to ensure that you don't end up with

overage,

Post by Dana Chisnell
giving certain days or times to each agency. Or you could just glory in
whatever overage might happen and run multiple participants at the same

time.

Post by Dana Chisnell
Another thing to consider is that you might get uneven *quality* of
participants; you'll have to make sure that the agencies are telling
participants the same things about the study and choosing participants

in the

Post by Dana Chisnell
same ways.
Terms and conditions for my company state that we charge for every
participant who shows up and is qualified. ("Qualified" also means that

the

Post by Dana Chisnell
researcher has reviewed and approved the participant characteristics and
schedule.)
Good luck,
Dana
Dana Chisnell
415.519.1148
dana AT usabilityworks DOT net
www.usabilityworks.net
http://usabilitytestinghowto.blogspot.com/
www.civicdesigning.org
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To change your subscription options, or to unsubscribe, visit

http://baychi.org/mailman/listinfo/discussions